I messed up the shipping address (insert facepalm) Any way you can fix it before it ships?
Totally understand mistakes can happen! We're here to assist you as best we can. If you notice an issue, reach out to us asap, and we'll work together to find a solution. Keep in mind that our production partners may operate on different timelines which makes shipping updates tough. Once an order has left their warehouse, modifications may not be possible. Remember to double-check your address during checkout to prevent any delays.
How do your items generally fit?
Great question! Our tees are unisex sizing. For ladies who like a snug fit, you might consider going down a size, and those who like a loose fit can order one size up. Feel free to send us a message if you have any specific sizing questions. Happy to help!
There’s something wrong with the product I ordered!
Our goal is for you to love your Classic City Apparel as much as we do! If there's anything off with your shirt or print, or it got damaged on its way to you, just send us a quick message. We'll make sure to get you a replacement without any hassle! Please keep in mind that the final print colors might slightly differ due to your display monitor configurations.
Can you ship internationally?
We sure do! We ship shirts to all destinations available through shopify shipping options. One thing to note is that due to the associated expenses with international shipping, we regret that we are unable to accept returns or exchanges for international orders.
When will I receive my order?
Orders are generally processed and prepared for shipment within 1-2 *BUSINESS* days. Once your order is shipped, delivery typically occurs within 4-5 *BUSINESS* days.
As a small shop owner, I want to make sure you know why it takes a little time to get your custom tee into your hands. Each shirt is made just for you, which means we don’t have them pre-made and sitting on a shelf. Once printed, we need a bit of time to make sure everything is perfect before shipping it out.
We put a lot of love into each order, and while we aim to get it to you as quickly as possible, we want to ensure you receive a top-notch product that we’re proud of. Thank you for your patience and for supporting my small business!
What if my package was lost in the mail?
Once your package begins tracking with USPS, any issues like delays, being lost, or held in customs are handled by the carrier. For updates on your package's whereabouts or refunds for lost items, please reach out to USPS directly. We're here to help however we can!
What's your return policy?
Our mission at Classic City Apparel is to create awesome custom products just for you. Please keep in mind that once you've made a purchase, we’re unable to accept returns or exchanges, so be sure to double-check our size charts and product descriptions before ordering to make sure everything fits just right.
If your shirt is defective, or was damaged on its way to you, just send us a quick message. We'll make sure to get you a replacement ASAP. Thanks a bunch for choosing to shop with us—we sincerely appreciate you!
Need More Help?
If your question isn’t covered, feel free to contact our customer support for further assistance! We’re here to help.
Choosing a selection results in a full page refresh.